Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and hang tags.
Returns & Exchanges
Generally, returned online purchases are eligible only for store credit or exchange rather than a refund. To find out if a purchase is eligible for return/ exchange, please contact customer care at firstname.lastname@example.org within five (5) business days of delivery. Final Sale items are not eligible for store credit, refund or exchange.
Returns & Exchanges must meet the following criteria:
-Item must be in new, unworn, unwashed, un-altered (pre-shipped) condition, also no perfume used
-Original tags must be attached
-Shoes must be in original box with original packaging and tags attached
-Receipt must be included with return
-Return shipping cost is buyer's responsibility
-Requests must be made within five (5) business days of delivery date
-Customer is responsible for return shipments, which must include delivery confirmation or tracking
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
The items, for example, discounted on like Black Friday Sale, Cyber week sale, New Year Sale and more will not be refunded
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Stars & Stripes 1107 Van Ness Ave. Torrance, CA 90501
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Stars & Stripes 1107 Van Ness Ave. Torrance, CA 90501
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.